Travel Safe
Benefits of bookings on our website
Travel without worries: Book with us and relax with our Travel Insurance
Book on our official website and travel in complete safety for you and your companions. Now, with any rate you choose, you will get a free Travel Assistance Insurance during your stay. And if you make the reservation with a Non Refundable Rate, also include a Cancellation Insurance that covers unforeseen events before starting the trip.
Cancellation Insurance: Protect your trip when you confirm your booking
Included in Non-Refundable rates
- The coverage of this insurance begins when the reservation is formalized and prepaid and ends the day of check-in.
- You will be able to cancel your booking and recover the prepaid amount for more than 20 reasons covered by the policy.
- It covers the main unforeseen events that may arise before your trip: health, work, legal reasons…
- Check the full terms and conditions of the Cancellation Insurance here
Travel Assistance Insurance: Protect your stay
Included for all available rates
- The validity of this insurance begins when you check-in at the hotel and ends on the day of departure.
- Covers the main unforeseen events at destination: Medical assistance, Repatriation, Reimbursement of vacations not taken…
- Check out this more extended coverage here
Let us respond to your queries:
Under what circumstances are cancellation fees covered?
The policy covers up to 25 grounds for cancellation. See the list here
What do I need to do to cancel my booking and request a refund of the cancellation fees?
- Contact us to request cancellation of the booking and an invoice for the costs.
- Contact the insurance company by email: flexmyroom@arag.es providing your personal details and policy number and attaching a copy of the invoice and proof of the reason for cancellation.
- The insurance company will contact you as soon as possible with instructions on how to proceed.
Should you have any questions, please contact the insurer by calling ARAG on: +34 91 566 15 88.
Who is covered by the insurance?
How does medical assistance work?
In case of medical assistance, please contact the assistance center +34 91 566 15 88. They will tell you how to proceed and which medical center or hospital to go to. In establishments with which we have an arrangement, the expenses will be covered directly, in all others, you will have to pay the invoice that will be reimbursed to you later.
Where can I view all the terms and conditions of the insurance policy?
You will receive an email containing all the information regarding your insurance on the day your booking is confirmed.
At Hotel Alameda your safety is our priority. You’re just a click away from peace of mind – Book now!